Effective Date: May 27, 2026

This Refund Policy applies to all purchases made through Devora IT.

By purchasing digital products from Devora IT, you agree to the terms outlined in this Refund Policy.

1. Digital Products

All products sold by Devora IT are digital products delivered electronically.

Because digital products can be downloaded, copied, and accessed instantly after purchase, refunds are subject to specific eligibility requirements.

2. Refund Eligibility

Customers may request a refund within fourteen (14) days from the date of purchase only if:

• The product has not been downloaded;
• The product has not been accessed or used;
• No license key or activation has been consumed or activated;
• No abuse, fraud, or policy violation is detected.

If a product has already been downloaded, accessed, activated, or used in any way, the purchase becomes non-refundable except where required by applicable law.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• The product has been downloaded or accessed;
• A license key has been activated or used;
• The customer purchased the wrong product by mistake;
• The customer changed their mind after downloading;
• The customer lacks technical knowledge required to use the product;
• Compatibility limitations clearly stated on the product page were ignored;
• Violations of our Terms of Service or License Agreement are detected;
• Attempts to abuse the refund system are identified.

4. Refund Request Process

To request a refund, customers must contact Devora IT within the eligible refund period.

Refund requests should include:

• Full name;
• Order number or transaction ID;
• Email address used during purchase;
• Reason for the refund request.

Refund requests may be submitted through:

• Support tickets available through our website and associate a license/product in ticket.

5. Refund Review

All refund requests are reviewed manually.

Devora IT reserves the right to:

• Approve or deny refund requests;
• Request additional information for verification;
• Reject requests suspected of fraud or abuse.

6. Processing Time

Approved refunds are typically processed within 5–14 business days depending on the payment provider and financial institution.

Processing times may vary based on:

• Payment method;
• Banking provider;
• Regional processing delays.

7. Chargebacks and Payment Disputes

Customers are encouraged to contact Devora IT before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

• Permanent account suspension;
• License termination;
• Restriction from future purchases;
• Additional legal action where applicable.

8. Product Issues and Support

If you experience technical problems with a product, we encourage you to contact support before requesting a refund.

We will make reasonable efforts to:

• Assist with installation;
• Resolve technical issues;
• Clarify product usage and compatibility.

9. Exceptions Required by Law

Nothing in this Refund Policy limits consumer rights that cannot be excluded under applicable law.

Where local laws require refunds or cancellation rights, those rights will apply accordingly.

10. Changes to This Refund Policy

Devora IT reserves the right to modify or update this Refund Policy at any time.

Updated versions will be published on this page with a revised effective date.

11. Contact Information

For refund-related questions or requests, contact:

Devora IT
Website: Devora IT
Email: support@devora.it.com